Make your help desk truly your own by customizing the layouts with the fields you need. Customizing your help desk to suit your brand personality seldom comes this easily in an open source ticketing systemTenwave Tickting System(TTS) allows IT support to track, manage, speed up, and deal effectively with incidents. It reduce the distance between your agents and eliminate the risk of communication gaps.
Automation steamline your support operation and boost effectiveness of your customer support team
Tagging help you to identifu the common issues and thier resolution in searching
This helps the agent to organize and priorities their tickets.Team leader can view the other team members queue.
Users can login using their login id for full access to all tickets they are associated with. Build out a robust knowledge base for users to self service their issues.
Keep ticket conversations in the system with private action
with related featurs, Agent can easily provide the fast and accurate answeers to custmer