Tenwave Ticketing System

Tenwave Ticketing System

Make your help desk truly your own by customizing the layouts with the fields you need. Customizing your help desk to suit your brand personality seldom comes this easily in an open source ticketing system
Tenwave Tickting System(TTS) allows IT support to track, manage, speed up, and deal effectively with incidents. It reduce the distance between your agents and eliminate the risk of communication gaps.

Product Features


Ticket Automation

Automation steamline your support operation and boost effectiveness of your customer support team


Ticket Tagging

Tagging help you to identifu the common issues and thier resolution in searching


Individual Ticket Queue

This helps the agent to organize and priorities their tickets.Team leader can view the other team members queue.


Customer Portal

Users can login using their login id for full access to all tickets they are associated with. Build out a robust knowledge base for users to self service their issues.


Public and private actions on tickets

Keep ticket conversations in the system with private action


Related Tickets

with related featurs, Agent can easily provide the fast and accurate answeers to custmer

How It Helps

  • Faster ticket resolution by rule based assigning the ticket to approproiate support team
  • Auto escalation of tickets to reduce the backlog
  • Help in continuous perfromance improvement of support team
  • Improve customer satisfaction
  • Reduce long-term support team costs
  • Improve brand loyalty